How does it work?


Is vertaald.be a translation agency?
Vertaald.be is an online platform that allows you to receive an instant quote and place an order for a professional translation. The convenience and speed of our system is what sets us apart from other translation vendors. We don’t translate your documents in-house, but assign your translations to qualified professional translators. You will receive a guaranteed deadline for the delivery of your translations.

Who will translate my documents?
All documents in our Silver or Gold service are entrusted to native speakers of the target language who work as professional translators and meet our quality requirements.
If you order the Bronze service, your documents are first machine-translated and then assigned to a native speaker of the target language to remove major errors.

How long does it take before I receive my translation?
The guaranteed deadline is always specified in the overview when you place your order. Do you need your translations sooner? Please tick the relevant box when placing your order and send us your documents. We will then contact you as soon as possible with a suitable offer.

Which file formats can you handle?
Vertaald.be can process virtually all file formats. However, our online application can only calculate an instant quote for editable files, including Word files, Excel files, PowerPoint files and editable PDF files. If you upload non-editable PDF files, image files or other formats, the application will tell you automatic price calculation is not possible and you will have the option to send your documents to us. We will then contact you as soon as possible with a suitable offer.

How are prices calculated?
Our prices for translations are always based on the number of words in your documents and the language pair. They are subject to VAT. The minimum rate for a translation amounts to 50 EUR excl. VAT.

How can I make payment?
You can currently pay online using Bancontact, Maestro and all credit cards through the secure payment services offered by Stripe.

Can you also do certified translation?
No. If you need a certified translation, please contact a company specializing in this field, e.g. Transolution at www.transolution.be.

What is the difference between the Bronze service and a machine translation?
A machine translation is a translation that is performed automatically by a specialized translation system. This also happens for the Bronze service, but the translated text is then checked by a native speaker, who removes major errors and performs a light revision. This will make the text better suitable for informative use than a normal machine translation.
Machine translations are not suited for external or publication purposes.

What if I’m not satisfied with my translation?
Vertaald.be is committed to delivering high-quality translations. If you are not satisfied with your translation for any reason, please contact us at info@vertaald.be, and we will look for a solution together.

Who can I contact if I have any questions?
For all questions about our website and services, please contact us at info@vertaald.be. We will answer your questions as soon as possible.